Terms of Service
Last updated: November 2026
These terms apply to the use of the Hakol Oved website and to the tech support services that Avi ("the provider") offers through it. Using the site or booking a service means you accept these terms.
1. The chat
The chat is AI-based and gives general information only. Answers may be inaccurate or not suit your computer, and they are not a substitute for a professional's check.
Whether to follow a step the chat suggests is your decision and your responsibility. Before anything that could delete data, back up your important files.
Do not enter passwords, credit card details or sensitive personal information in the chat.
2. Services and prices
Remote support: ₪99 for up to 30 minutes. If more time is needed, each extra 15 minutes costs ₪49, and only after you approve it in advance.
Home visit: from ₪249, including the first hour of work, in Tel Aviv and central Israel. The final price, including any extra time, is agreed with you in advance.
The price agreed when the service is booked is the price you pay. Prices on the site may change from time to time, and changes don't apply to a service already booked.
Parts or hardware, if needed, are not included. Their cost will be shown to you and approved by you before purchase.
3. Payment
Payment is by Bit or PayBox, after the work is done.
If I couldn't solve the problem you came with, you won't be charged for the work.
4. Remote connection
A remote connection is made only after you contacted me, and only after you approve it on your computer. You see every action on screen and can disconnect at any moment.
The connection uses RustDesk, downloaded from its official release. I access only what's needed to fix the problem.
I never ask you to give me passwords. If a password is needed, you type it yourself.
5. Backups and limitation of liability
You are responsible for backing up the files and data on your computer. Backing up before any service is recommended.
I work professionally and with reasonable care, but to the extent permitted by law, I am not liable for data loss, for hardware faults that existed or were discovered during the service, or for indirect damage.
To the extent permitted by law, my liability for any damage is limited to the amount paid for the service in which it occurred.
I don't install unlicensed software or bypass software protection or licensing.
6. Cancelling or rescheduling
You can cancel or reschedule a booked service with advance notice, at no cost.
Nothing here limits your cancellation rights under Israeli consumer protection law.
7. Privacy
Information collected on the site and during the service is used only to provide the service. Full details are in the privacy policy.
8. Intellectual property
The content on this site, including texts, guides and design, belongs to the provider. Do not copy it or use it commercially without written permission.
9. Changes and governing law
These terms may be updated from time to time. The binding version is the one on the site when the service is booked.
These terms are governed by the laws of the State of Israel, and the competent courts of the Tel Aviv district have exclusive jurisdiction.
10. Contact
For any question about these terms or the service, use the contact form on the site.